We've streamlined our Kenya onboarding process to get your business operational within 2-5 business days after receiving your inventory at our Nairobi fulfillment center. Here's our detailed timeline:

1. Day 1: Our team completes your account setup, including integration with your e-commerce platforms (Shopify, WooCommerce, Magento, etc.) and any custom API connections needed for order processing.
2. Day 1-2: Our warehouse staff meticulously receives, inspects, and barcodes your inventory using our advanced warehouse management system. Each item is photographed, measured, and logged for accurate tracking.
3. Day 3: We conduct thorough system testing by processing sample orders through our entire fulfillment workflow to ensure seamless operation before launch.
4. Day 4: Your account goes live and we begin processing real customer orders. You'll receive a comprehensive onboarding report and have a dedicated account manager available for support.

Expedited onboarding is available on request, which can reduce this timeline to 48 hours.

Navigating Kenya's import regulations requires careful preparation. Here's a comprehensive overview of key requirements:

• Commercial Invoice: Must include detailed product descriptions, harmonized system (HS) codes, country of origin, and declared value. The Kenya Revenue Authority (KRA) requires invoices to be in English and specify whether goods are new or used.
• Certificate of Conformity: Required for regulated products (electronics, food items, chemicals, etc.) and must be obtained from KEBS (Kenya Bureau of Standards) or an approved inspection company before shipment.
• Import Declaration Form (IDF): Must be filed through the Simba system with a valid import license. The IDF fee is typically 2.25% of the CIF value.
• Additional Documents: Depending on your products, you may need sanitary/phytosanitary certificates, radiation certificates for electronics, or special permits for restricted items.

Our team can provide full customs brokerage services and help you navigate these requirements efficiently.

We've developed a multi-layered approach to combat Kenya's significant COD fraud challenges:

• Advanced Address Verification: Our system cross-references delivery locations with multiple databases and requires GPS coordinates from delivery agents. We verify addresses against Google Maps and physical reconnaissance.
• Shared Fraud Database: We maintain and contribute to an industry-wide blacklist of fraudulent buyers, including phone numbers, ID numbers, and known aliases.
• Customer Authentication: Recipients must provide government-issued ID matching the order details and a recent utility bill for high-value orders.
• Real-Time Monitoring: Our system flags suspicious patterns like multiple orders to the same location with different names, or orders that exceed typical values for the area.
• Delivery Agent Training: Our delivery personnel receive extensive training in fraud detection and are incentivized to identify suspicious orders.

These measures have reduced our COD fraud rate to under 1.5%, significantly below the Kenyan market average of 8-12%.

Our fulfillment network provides comprehensive coverage across Kenya with varying delivery timelines:

• Nairobi Metro: Next-day delivery to all areas within Nairobi County and neighboring towns (Kiambu, Thika, Kajiado, Machakos). Our urban fleet includes motorcycles for fast city deliveries and vans for larger parcels.
• Major Cities: 2-3 day delivery to Mombasa, Kisumu, Nakuru, Eldoret, and other major urban centers through our regional hubs.
• Countrywide Coverage: 3-5 day delivery to all 47 counties through partnerships with reliable logistics providers. We maintain special agreements for hard-to-reach areas like Lamu and northern regions.

We offer several delivery options:

1. Standard Delivery (3-5 business days)
2. Express Delivery (1-2 business days in major areas)
3. Same-Day Delivery (Nairobi CBD and select suburbs, orders placed before 11am)
4. Scheduled Delivery (Customer selects preferred date/time)

Remote area surcharges may apply for locations beyond 50km from major towns.

We implement comprehensive security measures to protect your inventory:

• Physical Security: Our Nairobi facility features 24/7 armed security personnel, perimeter fencing, access control systems, and comprehensive CCTV coverage with 90-day recording retention.
• Inventory Controls: All inventory movements are tracked with barcode scanning and require dual verification. Our warehouse management system maintains detailed audit trails of all item handling.
• Staff Vetting: All employees undergo thorough background checks, regular security training, and are subject to random security audits.
• Insurance Coverage: Your inventory is fully insured against theft, damage, and natural disasters while in our care.
• Disaster Recovery: We maintain comprehensive disaster recovery and business continuity plans, including backup power systems and alternative processing facilities.

Our security protocols are regularly audited by independent security consultants to ensure they meet international standards.