East Africa's Trusted Fulfillment Service

Welcome to MOTORSPEED FULFILLMENT (hereinafter referred to as "we," "us," "our," or the "Company"), a trading name of MOTORSPEED LOGISTICS AND FULFILMENT CENTRE LIMITED, a company registered under the laws of Kenya. This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect your personal information when you use our website, services, and any related applications (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Policy.

1.1 We may collect the following types of information when you use our Services:

1.1.1 Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when creating an account, booking a service, or contacting us.

1.1.2 Payment Information: This includes your billing address, credit/debit card details, and other payment-related information.

1.1.3 Usage Data: This includes information about how you interact with our website and Services, such as your IP address, browser type, device information, and pages visited.

1.1.4 Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences.

2.1 We use the information we collect for the following purposes:

2.1.1 To Provide and Improve Our Services: To process your orders, deliver packages, and improve the quality of our Services.

2.1.2 To Communicate with You: To send you service-related notifications, updates, and promotional materials.

2.1.3 To Process Payments: To facilitate transactions and prevent fraud.

2.1.4 To Analyze Usage: To understand how our Services are used and to improve user experience.

2.1.5 To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3.1 We may share your information with the following parties:

3.1.1 Service Providers: We may share your information with third-party service providers who assist us in delivering our Services, such as payment processors, delivery partners, and IT support.

3.1.2 Legal Authorities: We may disclose your information if required by law or to protect our rights, property, or safety, or that of others.

3.1.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

3.2 We will not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

4.1 We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

4.2 These measures include encryption, secure servers, and access controls.

4.3 However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5.1 We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

5.2 After the retention period, your information will be securely deleted or anonymized.

6.1 You have the following rights regarding your personal information:

6.1.1 Access: You may request a copy of the personal information we hold about you.

6.1.2 Correction: You may request that we correct any inaccurate or incomplete information.

6.1.3 Deletion: You may request that we delete your personal information, subject to legal obligations.

6.1.4 Objection: You may object to the processing of your personal information for certain purposes.

6.1.5 Withdrawal of Consent: If we rely on your consent to process your information, you may withdraw your consent at any time.

6.2 To exercise these rights, please contact us using the details provided on the website.

7.1 We use cookies and similar technologies to enhance your experience on our website.

7.2 You can manage your cookie preferences through your browser settings.

7.3 Disabling cookies may affect the functionality of our website.

8.1 Our website may contain links to third-party websites or services.

8.2 We are not responsible for the privacy practices or content of these third parties.

8.3 We encourage you to review the privacy policies of any third-party websites you visit.

9.1 We reserve the right to update or modify this Policy at any time.

9.2 Any changes will be effective immediately upon posting on our website.

9.3 Your continued use of our Services after the posting of revised Policy constitutes your acceptance of the changes.